BI Cares Foundation Health Coach Program

Empowering uninsured patients with chronic conditions to better manage their health.
Global NGOs 1
Local NGOs 1

BI Cares Foundation and community partners launched a Health Coach Program to help empower uninsured patients with chronic conditions to better manage their health. As part of the program, the health coach works one-on-one with patients to listen to their challenges, answer questions and provide them with the skills and tools needed for them to reach their health goals.

The Health Coach Program is for uninsured patients with chronic disease. The primary role of the health coaches is to equip patients who are committed to improve their health with the knowledge, skills and confidence to better manage high blood pressure, high cholesterol, diabetes and other chronic conditions.  The program takes place in two free clinics:  BI Americares Free Clinic and Malta House of Care.

The field of health coaching emerged to fill an information gap, following research that shows half of patients leave medical visits without understanding their provider’s advice. It includes one-on-one interactions with patients to ensure they have the information they need, and understand what they need to do to be successful. The health coaches will also help to increase overall productivity at the clinic, freeing up providers’ time to treat more uninsured patients.

Lack of adherence to medical advice is a significant problem in the United States and results in poor health outcomes for patients and significant burden on the healthcare system. In the United States, medication nonadherence alone is estimated to cost the system as much as $300 billion annually.  This cross-sector collaboration is the result of an extensive assessment of community needs, existing community programming, and best practices in improving patient outcomes nationwide.

Boehringer Ingelheim Cares Foundation also engaged community partners in program planning.

“Managing chronic disease isn’t easy for anyone, but it’s especially hard for those without insurance. That’s why we are so excited to be partnering with Boehringer Ingelheim Cares Foundation to bring this wonderful resource to patients who rely on Malta House of Care as their medical home.”
Michelle Murphy
Executive Director, Malta House of Care Foundation
“Staying healthy means more than just taking your medicine; it also means sticking to an exercise regimen, eating right, and working with a team of healthcare providers to monitor and track your health. But with the challenges of everyday life, it’s not easy. We are excited to partner with Boehringer Ingelheim Cares Foundation on this important AmeriCares program – by providing additional education and resources, we can improve a patient’s chance of success.”
Karen Gottlieb
Executive Director, AmeriCares Free Clinics
Results and milestones

BI Cares provides financial support for three health coaches at two clinics, which serves more than 3,000 low-income, uninsured patients annually.

Patients receive comprehensive primary care services including medications, lab work and diagnostic testing all at no cost.

Health coaches are partnered with patients who have previously experienced challenges managing their health. They are fluent in multiple languages.

Program success is determined by measuring improvements in clinical outcomes, medication adherence, clinic productivity and patient satisfaction.

Some initial metrics include:

  • All participants showed improvements in LDL (bad) cholesterol levels and blood pressure – two key risk factors for heart disease
  • More than 95% of patients better understood their medications
  • 70% of participants improved their medication adherence — a critical part of managing chronic disease
  • 66% of patients lost weight
  • 93% of patients made healthier dietary choices


Overall, participants had an increase in awareness, self-confidence, and felt empowered to meet challenges presented by their diagnosis

Geographic Reach
  • Americas
See Where
Disease Area
  • Non-communicable diseases
See Disease Areas
Target Population
  • People with low incomes
Partner organizations
Global NGOs


Local NGOs

Malta House of Care